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Frequently Asked Questions:
What Type Of Payments Do You Accept?
Can I Mail
My Payment In?
When Is My Card Charged?
Can I Have Items
Shipped To A Different Address Than My Billing Address?
How Quickly Will My
Item Ship?
I Purchased Several Items Will They Ship Together?
Will I Receive Shipper Tracking Information For My Order?
My Item Seems To Be Lost In Transit?
Do You Ship To APO/FPO
Addresses?
Do You Offer Any Express Shipping Options?
Upright
Bass Transit & Inspection Questions
I
Need To Cancel My Order?
I Received My Item
Damaged?
How Do I Receive Warranty On My Item?
What Is Your Policy For
Returning Items?
Terms Of Use
Website Acceptance Agreement
Other than as specifically provided in any separate formal
purchase agreement between you and Great Music Products LLC, these
terms and conditions (this “Agreement”) apply to all of your online
purchases from the website at www.greatmusicproductsonline.com and
may NOT be altered, supplemented, or amended by you through the use
of any other document(s). Any attempt to alter, supplement, or amend
this document or to enter an order for product(s) which is subject
to additional or altered terms and conditions will be null and void,
unless otherwise agreed to in a written agreement signed by both you
and Great Music Products LLC.
Acceptance
By purchasing products and/or services from the Site, you agree
to be bound by and accept this Agreement. Orders are not binding
upon Great Music Products LLC until accepted by Great Music Products
LLC. We reserve the right to refuse service to anyone. Great Music
Products LLC will indicate its acceptance of an order by
acknowledging your order by reply email or by shipping the ordered
items to you.
USA DOMESTIC CUSTOMERS:
You can call us toll free at
866-899-2233 to place an order or just shop online. We accept Mastercard, Visa, Discover,
American Express, Money Orders, Personal Checks(10 day delay),
Western Union, Google Checkout and
PAYPAL
Mail Payments To:
Great Music Products
2369 Rocky River Road
Heath Springs, SC 29058
Be sure
to include the item number and shipping charges, the
shipping address, your email and a phone number.
Shipping charges will show if you add your items to the cart.
WHEN IS MY CARD CHARGED?
Your card is charged immediately upon the checkout process
whether you order via Paypal online or call us Toll Free
CAN I HAVE ITEMS SHIPPED TO A DIFFERENT
ADDRESS THAN MY BILLING ADDRESS?
We will only ship to a different address if we feel the
transaction is secure. If you have an Ebay rating of over 10 and NO
NEGATIVES you can put the alternate shipping address in the COMMENTS
area for Paypal. You must give us your phone number so we can verify
the transaction. We will only ship to billing address for
INTERNATIONAL CUSTOMERS
SHIPPING INFORMATION
HOW QUICKLY WILL MY ITEM SHIP?
Most items ship within 2 business days of your order. However
during high demand times this can be delayed and should you need
your order quickly it is advised you contact us BEFORE bidding so we
can check stock and pricing for expedited shipping.
I PURCHASED SEVERAL ITEMS WILL THEY SHIP
TOGETHER?
We ship from many different warehouses across the US and
sometimes orders can be shipped together and other times they can
not. So it is possible your items may arrive separately. We have NO
CONTROL over this
HOW DO I TRACK MY SHIPMENT?
Once we ship your order you will receive an e-mail confirmation
of your shipment. This includes a tracking number and a link to our
carrier's website where you can track the progress of your shipment.
Please note, we assign tracking numbers before our carrier actually
picks up your package and tracking links may take up to 24 hours to
be activated within the carrier's system. We have NO WAY of setting
up appointments for delivery, when ordering you agree to be
available for the shipment delivery and if requested you are to inspect
the item being delivered before signing for it.
WHAT DO I DO IF MY SHIPMENT DOES NOT
ARRIVE?
If you have tracked the item online and it appears that something
is wrong you should contact the shipper first to ask about the item
in questions, have your tracking number handy. If the situation is
not resolved quickly you should contact us immediately.
CAN I HAVE AN ITEM SHIPPED TO A P.O. BOX
OR APO ADDRESS?
We ship to APO AE, APO AP, FPO AE, and FPO AP addresses. Some
large items like upright basses, cellos, and drum sets can not ship
via post office. Only small items can go to a post office box or
thru the post office. All international shipments that require
duties or taxes are the responsibility of the customer purchasing
the item.
WHAT ARE YOUR SHIPPING OPTIONS?
We use many different shippers like Fed Ex ground, UPS ground,
Post Office, and Oversized carriers( Central Transport, SAIA). We
also offer ground, 3 day express, 2nd day air, and overnight
services for an additional shipping fee. Once all items have been
added to the cart and you have input your address info the next
pages will show you the different shipping options and rates. All
Express/Overnight/2nd Day orders posted after 11:30 AM Eastern Time
will ship on the following business day
I NEED TO CANCEL MY ORDER?
Customers must contact us immediately to cancel an order. If your
item has already shipped you are responsible for all shipping
charges. No shipping is refunded on cancelled orders that have
already shipped out. If item is refused during transit or
undeliverable the customer is responsible for all shipping charges.
I RECEIVED MY PRODUCT DAMAGED WHAT
SHOULD I DO?
We make every effort to package our items well. Once items leave
our facility it becomes the responsibility of the shipper to deliver
it in new condition. Please notify the shipper in the event of
damage to either the box or the item inside. Shipper must be
notified within 48 hours of receiving. Item must be repackaged back
in original box and by ready for shipper retrieval. Customer is
responsible for making arrangements with shipper to retrieve the
damaged item.
(All UPRIGHT BASSES must be inspected while
driver is present, in the event of damage the UPRIGHT BASS must be
refused. Once signed for you
become the owner and any claims must be filed from your end.)
For
small items that are shipped via UPS or FED EX you must contact the
shipper and request an inspection and pickup for return to the
warehouse that shipped your item. Once the shipper has retrieved the
item please contact us Toll Free and give us the pickup number so we can
issue a replacement item. We can not issue a replacement until the
damaged item is on the way back to us, your pickup number is our
confirmation of that.
UPRIGHT BASS QUESTIONS
All UPRIGHT BASSES should be fully
inspected in the event of any visible damage, please do not refuse
the bass if damage is minimal, ie..broken string, easily replaceable
part, if bass neck is broken or bass caved in you should refuse and
contact us immediately. If you are unsure PLEASE CONTACT US
IMMEDIATELY WHILE THE DRIVER IS THERE. Once you sign for the bass,
you become the owner and any claims of damage must be filed directly
with the shipper.
WILL I BE CONTACTED
BY THE SHIPPER FOR DELIVERY?
There is a charge for appointment residential delivery,
this charge is $50. Unless requested and paid by the customer we do
not use this service due to the excessive charge.
WHERE SHOULD
I HAVE THE BASS DELIVERED TO?
It is very important that customers inspect the bass before
signing for it. Oversized shippers work their insurance and
inspection different than UPS or FED Ex so once signed for you
become the owner. WE CAN NOT RETRIEVE A
DAMAGED BASS WITHOUT ADDITIONAL SHIPPING CHARGES BEING INCURRED SO
YOU MUST INSPECT BEFORE SIGNING. Thus we recommend that you
have the item shipped to your work or where ever you are likely to
be during the day. We have no way of scheduling delivery
appointments and once in transit you must speak with the shipper
directly about delivery and times. Sometimes you can do A WILL CALL
which is where you inspect and pick up the item at the terminal in
your area. Sometimes the terminal may be close and other times
it may be 2 hours away. Call us before bidding and we are happy to
find out where the terminal is in your area and schedule your
shipment for WILL CALL if you want to do a pickup. If you are not
getting your questions answered by the shipper than please contact
us
WHAT HAPPENS IF THE BASS IS DAMAGED AND
I SIGN FOR IT?
Because you did not refuse the item we can only request an
inspection which can take up to 30 days and than request the shipper
return the item to us (another 7-10 days). We can not issue a
replacement until the damaged bass returns to our facility and is
checked. Thus you should always inspect 'oversized' items before
signing anything.
IS THERE ANY WARRANTY ON BASSES?
It is very hard to carry a warranty on basses because the charge
for return shipping each way exceeds the value of the bass. Should a
replaceable piece be defective on your basses we will make every
effort to replace it at no charge. We do not in any way warranty
strings. We do not carry any extended warranty on the basses we sell
but have always taken good care of our customers
DO YOU SHIP UPRIGHT BASSES TO OTHER
COUNTRIES?
Upright basses can only be shipped to the continental USA and
Canada. We do not ship to any other countries, nor do we ship to
Alaska or Hawaii. Additional fees will apply to Canadian customers
including Canadian taxes of 7%(Of Canadian
Value), a $40 brokers fee, and additional shipping charges which can
range from $120 to $160. You should always email ahead for a
confirmed shipping quote BEFORE BIDDING
WARRANTY & RETURNS
WHAT IS YOUR
RETURN POLICY?
Upright basses are sold new on an 'as is' basis and are not
returnable. Books, CD's, DVD's and any other form of instructional
media or software is non refundable. Once you receive your item you have 7 days to review it. We do
not accept returns once the 7 day trial period has elapsed. If you
do not want to keep the item you may return it to us. Your item must
be returned immediately after the 7 day period and reach us within
10 business days. A Return
Authorization number is required for all merchandise returning to
our facility. Contact us to receive an RA
number. Items without a RA number clearly visible on the outside of
the package will be refused. Once you receive your RA number from us
the item must be returned immediately, RA numbers become inactive
within 10 days. We do not refund and shipping, duties, or taxes.
Item must return in as new condition. Any missing parts will be
deducted from the sale price. A 15% restocking fee or more may apply
if certain guidelines aren't met.
HOW DO I GET WARRANTY SERVICE?
All new products are sold with the manufacturer's limited
warranty. The warranty period and service varies by manufacturer and
product. The full text of any such warranty is available, free of
charge, upon written request addressed to:
Great Music Products LLC
2369 Rocky River Road
Heath Springs, SC 29058
Great Music Products LLC PROVIDES NO SEPARATE WARRANTY AND TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Great Music Products LLC
EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY
PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND
INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF
THIRD PARTY RIGHTS.
It is the customers responsibility to return an item for warranty
repair. Customers assume the shipping charges both ways for any
items returned for warranty service. We have the right to refuse
warranty service if an item has been abused, has been dented or miss-used. We have
the right to repair the item or replace the item with a similar
model should the original not be available and repair is not
possible. You must contact us for warranty service so we can look up
your original order and give you an authorization number for return.
Items without an authorization number will be refused. We have the
right to decide which facility will do the warranty service at and
where the item must be shipped to as many items have different
service centers or requirements. We are not responsible should you
decide to have your item repaired locally, this may also void your
warranty. Warranty service can only be performed by us or an
authorized service center
TERMS OF USE:
The Great Music Products LLC Web site at
www.greatmusicproductsonline.com is a copyrighted work
belonging to Great Music Products LLC. Great Music
Products LLC grants you the right to use the Site subject
to the terms and conditions of use ("Terms of Use") set
forth below. PLEASE READ THESE TERMS OF USE CAREFULLY. BY
ACCESSING THE SITE, OTHER THAN TO READ THESE TERMS OF USE
FOR THE FIRST TIME, YOU AGREE TO BE BOUND BY THE TERMS AND
CONDITIONS BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE
TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THIS SITE.
License
Subject to these Terms of Use, Great Music Products LLC grants
you a limited, royalty-free license to view the materials contained
on the Site (the "Materials") and make such copies only as may be
incidentally created during your exercise of the foregoing through
the normal operation of a commercially available web browser and a
gateway cache and proxy obtaining the Materials from the Great Music
Products LLC server. You are not granted any right to use Great
Music Products LLC trademarks, logos, trade dress (including without
limitation the layout of the Site) or other marks, and all such
items shall remain the exclusive property of Great Music Products
LLC.
Modification
Great Music Products LLC reserves the right at any time and from
time to time to modify or discontinue, temporarily or permanently,
the Site or any part thereof with or without notice. You agree that
Great Music Products LLC will not be liable to you or to any third
party for any modification, suspension, or discontinuance of the
Site.
Secured Areas
Your use of any areas of the Site secured by a user name/login
screen ("Secured Areas"), including but not limited to purchases of
products from the Site, is governed by the terms and conditions of a
separate agreement. You are granted no rights or licenses to use the
Secured Areas under this Agreement.
Mailings
By submitting your name, e-mail address, and any other personal
information to Great Music Products LLC, you hereby grant Great
Music Products LLC, subject to the Great Music Products LLC Privacy
Policy a royalty-free license to use and disclose this information,
including but not limited to using and disclosing such information
in connection with periodic mailings to you about Great Music
Products LLC products, services, and news ("Mailings"). The terms
and conditions of this Agreement shall apply to all such Mailings.
Submissions
All remarks, suggestions, ideas, graphics, data, personal
information, resumes, questions or other information communicated to
Great Music Products LLC through the Site, by facsimile or through
the mail (electronic or otherwise) (a "Submission") will forever be
the property of Great Music Products LLC. Great Music Products LLC
will not treat any Submission as confidential or proprietary and
will not be liable for the use of any ideas for its business
(including, without limitation, service or promotion ideas) and will
not incur any liability as a result of any similarities that may
appear in future Great Music Products LLC services or operations.
Without limitation, Great Music Products LLC will have exclusive
ownership of all present and future existing rights to the
Submission for any commercial or other purpose whatsoever, without
compensation to you or any other person sending the Submission. You
acknowledge that you are responsible for whatever material you
submit, and you, not Great Music Products LLC, have full
responsibility for the Submission, including its legality,
reliability, appropriateness, originality, and copyright.
Site Use Rules
Our Site may only be used for lawful purposes. Great Music
Products LLC specifically prohibits any use of our Site, and all
users agree not to use our Site, for any of the following:
- Posting any incomplete, false or inaccurate information or
information which is not your own accurate information;
- Posting of any material that defames, harasses, threatens,
embarrasses, or abuses others; is racially or ethically offensive;
or is obscene, abusive, hateful, pornographic, vulgar, or harmful
to anyone, but especially to children;
- Deleting or revising any material posted by any other person
or entity;
- If you have a password allowing access to a non-public area of
our Site, disclosing to or sharing your password with any third
parties or using your password for any unauthorized purpose;
- Harming minors in any way;
- Impersonating any person or entity or falsely stating or
otherwise misrepresenting your affiliation with a person or
entity; or
- Aggregating, copying or duplicating in any manner any of the
materials or information available from our Site.
Registration and Passwords
If you register on our Site, you agree to provide accurate and
complete information about yourself and to maintain and update such
information so it remains accurate and complete following
registration. Failure to provide accurate and complete information
or to update such information shall be adequate grounds for us to
either suspend or terminate your account.
Upon completing the registration process, you will receive a
password and user name. You are responsible for maintaining the
confidentiality of your password and user name and are responsible
for any activities that occur under your password and user name.
Accuracy of Content and Pricing
Information
Because prices, product descriptions and availability can change
quickly, Great Music Products LLC does not warrant the accuracy or
completeness of the information provided on the Site. Also, Great
Music Products LLC may make changes to the information contained
herein, including to the products and prices described in the site,
at any time, without prior notice to you (including after you have
submitted your order). Information at this Site is periodically
updated, but it may not be current or complete at the moment you
visit this Site and may contain errors or inaccuracies. In no event
shall Great Music Products LLC or its service or product providers
be liable to you in any manner whatsoever for any decision made by
you, or for any act or failure to act by you, in reliance upon
information provided at this Site. If a product you purchase does
not match the description on the Site, as your sole and exclusive
remedy you may return the product, unused, to Great Music Products
LLC and receive a refund of your purchase price.
Items in your shopping cart will reflect the most recent price
displayed on the item's product detail page. Prices are frequently
updated to adjust for different sales, limited pricing, and other
discounting. Therefore, prices on the product detail page and in
your cart may change after such updates to reflect the current
prices. Placing items in your cart does not reserve the current
prices shown at that time, and prices are reserved only by placing
an order. From time to time, despite our efforts, a small number of
the items in our catalog may be mis-priced. Please note that such
errors or inaccuracies may be related to product descriptions,
pricing and availability. In the event of a pricing error, Great
Music Products LLC will take one of the following options: (1) If an
item's correct price is lower than our stated price, we will charge
the lower amount and ship you the item; or (2) if an item's correct
price is higher than our stated price, we will, at our discretion,
either contact you for instructions before shipping or cancel your
order and notify you of such cancellation. We apologize for any
inconvenience. If you are not satisfied with your purchase due to
any errors or inaccuracies, you may return it in accordance with our
return procedure. Discounts are limited-time offers and are not
valid with other offers.
Pricing
Because prices, product descriptions, and availability can change
quickly, Great Music Products LLC does not warrant the accuracy or
completeness of the information provided on the Site.
List Price is the suggested retail selling price of a product
provided to us by manufacturers. We may commonly sell products at
prices lower than List Price, and, for any given product, no sales
may have occurred at List Price.
List Price is a benchmark to compare our discounts from List
Price to pricing offered by other retailers. Whether other retailers
sell at List Price will vary by product, geographic location, type
of store, and over time.
Although we periodically update the List Prices in our direct
mail offerings and on our website as we receive them, in some cases
manufacturers may change a suggested retail price without notice to
us.
Please contact the manufacturer of a specific product for the
most up-to-date List Price information.
List Prices quoted for house or private label brands are
developed internally in consideration of comparable name brand
products. We may commonly sell such products at prices lower than
List Price and, for any given product, no sales may have occurred at
List Price.
Although our limited time events are intended to be limited time
events, our low prices offered during these events may continue in
effect after the event.
Values associated with items labeled "free with purchase" are
based upon list price.
Disclaimer of Warranties
THE INFORMATION ON THE SITE IS PROVIDED "AS IS," WITHOUT WARRANTY
OF ANY KIND. WITHOUT LIMITING THE FOREGOING, Great Music Products
LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED,
REGARDING THE INFORMATION ON THIS SITE, INCLUDING, WITHOUT
LIMITATION, ALL WARRANTIES OF TITLE, NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow the exclusion of implied warranties, in
which case any implied warranties shall be limited to the minimum
scope and period permitted by law.
Limitation of Liability
IN NO EVENT SHALL Great Music Products LLC BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND,
INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE,
DATA, OR PROFITS, WHETHER OR NOT Great Music Products LLC HAS BEEN
ADVISED OF THE POSSIBILITY OF DAMAGES, ON ANY THEORY OF LIABILITY,
ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE INFORMATION ON
OUR SITE. Great Music Products LLC'S TOTAL CUMULATIVE LIABILITY IN
CONNECTION WITH THESE TERMS AND CONDITIONS AND THE USE OF THE SITE,
WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL NOT EXCEED $1,000.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Copyright
The Site and the Materials are copyrighted works of Great Music
Products LLC and/or its suppliers. Neither the Site nor the
Materials may be reproduced, displayed, modified or adapted,
distributed or transmitted in any form by any means (including, but
not limited to, electronic duplication or transmission) without the
prior written permission of Great Music Products LLC.
Amendment
Great Music Products LLC may at any time revise these Terms of
Use by updating this posting. By using this Site, you agree to be
bound by any such revisions, and you should periodically visit this
page of the Site to examine the then-current Terms of Use by which
you are bound. Certain provisions of these Terms of Use may be
superseded by expressly designated legal notices or terms located on
particular pages of this Site.
Notice
If you have any questions about these Terms of Use or our Privacy
Policy, you may contact Great Music Products LLC by mail at:
Great Music Products LLC
2369 Rocky River Road
Heath Springs, SC 29058
Or Call Toll Free 866-899-2233 Mon-Fri 10am-6pm Eastern Time
General
If any provision of these Terms of Use is held by a court of
competent jurisdiction to be unenforceable for any reason, the
remaining provisions hereof shall be unaffected and remain in full
force and effect. These Terms of Use shall for all purposes be
governed by and interpreted in accordance with the laws of the State
of South Carolina as those laws are applied to contracts entered
into and to be performed entirely in South Carolina, without regard
to conflicts of law provisions. Any suit or proceeding arising out
of or relating to these Terms of Use shall be commenced exclusively
in state or federal court in Lancaster County, South Carolina, and
you irrevocably submit to the exclusive jurisdiction and venue of
such courts.
Shipping Charges—Taxes and Title
Most orders received before 1:00 p.m. Eastern Time, Monday
through Friday, are shipped the same day! Orders placed on
Saturdays, Sundays, or holidays will be processed the next business
day. As a security precaution, initial orders and orders shipping to
alternate addresses may be held for extended verification. We
reserve the right to make partial shipments, which will not relieve
you of your obligation to pay for the remaining deliveries.
All items purchased from Great Music Products LLC are made
pursuant to a shipment contract. This means that the risk of loss
and title for such items passes to you upon our delivery to the
carrier.
In the event you are not available or able to be present for
delivery of your item all shipping charges incurred will be deducted
from any refund given.
In the event your product returns back to us for any reason
including returns, undeliverable, or any other reason, any shipping
charges incurred will be deducted from any refund given to customer.
This includes all items posted on our site that advertise free
shipping. Free shipping is only granted if the customer keeps the
purchased product.
All delivery times listed are measured in business days. For
example, a One-Day order placed on Friday should arrive on the
following Monday.
If the in-stock items on the order have already shipped, then any
back orders will be sent UPS Ground.
As a security precaution, some orders are held for verification
for up to 3 business days. So, for example, if you choose One-Day
shipping, your item will arrive one day after verification is
completed. To avoid having your order held for verification, please
make sure your billing address matches the address your credit card
issuer has for you, even if the shipping address is different and
that you have provided all necessary information required to
complete your order.
We charge taxes in South Carolina Only.
Applicable Law—Resale or Export
You agree to comply with all applicable laws and regulations of
the various states and of the United States. You agree and represent
that you are buying for your own personal use only, and not for
resale or export.
Governing Law
These terms and conditions shall for all purposes be governed by
and interpreted in accordance with the laws of the State of South
Carolina as those laws are applied to contracts entered into and to
be performed entirely in South Carolina, without regard to conflicts
of law provisions. Any suit or proceeding arising out of or relating
to this Agreement shall be commenced exclusively in state or federal
court in Lancaster County, South Carolina, and you irrevocably
submit to the exclusive jurisdiction and venue of such courts.
Headings
The section headings used herein are for convenience of reference
only and do not form a part of these terms and conditions, and no
construction or inference shall be derived there from.
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